1. Digital Authentication Service
Get Identify sells remote product authentication and verification services. Customers submit product details and photographs electronically and receive order updates and digital reports through the service.
2. No Physical Product Sale
The standard service fee purchases an authentication assessment, not a shoe, bag, garment, watch, accessory, or other physical product. No product title or ownership transfers through the service.
3. No Physical Shipping or Custody
Get Identify does not pack, ship, receive, warehouse, insure, store, or take custody of physical customer goods through the standard photo-based service. There is no physical shipping charge or tracking number for a standard authentication order.
4. Do Not Mail Products
Do not mail or deliver products to the registered address. The registered address is not a return center, inspection facility, warehouse, or customer product-receiving location. Unsolicited shipments may be refused or returned where possible, and the sender remains responsible for risk and expense.
5. Digital Order Delivery
Order status, additional-photo requests, and completed reports are delivered digitally through the customer account and related service communications. Customers are responsible for maintaining access to their account email.
6. Review-time Estimates
Displayed review times are service estimates, not shipping or delivery guarantees. Timing begins only after required evidence and verified payment are available and may vary with category, complexity, volume, holidays, or technical conditions.
7. Additional-photo Delays
A request for clearer or additional evidence pauses or extends the expected review timeline until the requested submission is received and available for review.
8. Business Contract Services
Approved business services may use separate submission, reporting, invoicing, or delivery arrangements described in a signed agreement. Get Identify will not take custody of physical goods unless a future written contract expressly establishes a different service and corresponding handling terms.
9. Contact
Questions or requests may be sent to support@getidentifyusainc.com or mailed to Get identify USA Inc., 8 The Green, Suite B, Dover, DE 19901, United States.