1. Nature of Photo-based Review
Get Identify evaluates submitted photographs, product information, and available supporting evidence. The standard service does not involve physical custody, destructive testing, laboratory analysis, or manufacturer access.
2. Evidence Quality and Missing Features
Lighting, focus, compression, incomplete views, concealed areas, product wear, repairs, replacement parts, and misleading submissions can affect an assessment. Features not visible in the submitted evidence cannot be evaluated.
3. Meaning of Outcomes
Authentic means the submitted evidence is consistent with the criteria applied. Not Authentic means the evidence contains characteristics inconsistent with those criteria. Inconclusive means the available evidence does not support a sufficiently reliable determination.
4. Product Changes After Review
A report does not cover later repairs, alterations, replacement components, damage, relabeling, restoration, or substitution of a different item. Condition and characteristics can change after evidence is submitted.
5. Report Scope
Each report applies only to the specific item information and evidence reviewed at the stated time. It does not determine legal title, safety, regulatory compliance, market value, future condition, or whether a transaction is lawful.
6. Report Transfer, Modification, and Misuse
A report must not be transferred to another item, altered, forged, selectively edited, or presented as manufacturer certification. Report misuse may result in revocation, account action, and other available remedies.
7. Public Report Verification
The public verification tool confirms limited publication information for an active report. It does not display customer identity, payment data, or original product photographs. A missing or revoked public record should be referred to support before reliance.
8. Third-party Marketplace Acceptance
Marketplaces, payment providers, insurers, brands, law-enforcement bodies, and other third parties establish their own rules. Get Identify does not guarantee that any third party will accept a report or take a particular action.
9. No Manufacturer Affiliation
Get Identify is not affiliated with, authorized by, sponsored by, or endorsed by a manufacturer or brand unless expressly stated. Brand names are used for identification and descriptive purposes.
10. Questions and Disputes
Questions about a result should identify the report or order reference and explain the concern. Review does not guarantee a changed result, but we will examine support requests under the applicable service rules.
Questions or requests may be sent to support@getidentifyusainc.com or mailed to Get identify USA Inc., 8 The Green, Suite B, Dover, DE 19901, United States.