HELP CENTER

How Can We Help?

Find clear answers about the planned account, submission, review, and report experience.

Accounts

Will I need an account?

Yes. A verified email address will be required before creating and paying for an authentication order.

Photos

Which sneaker photos are required?

The guided submission will request overall views, both sides, toe, heel, outsole, size label, insole, internal stitching, and box label. Brand-specific views may also be required.

Can a reviewer request more photos?

Yes. If the submitted evidence is incomplete, a reviewer may request specific additional photographs through your account.

Authentication Outcomes

What results can I receive?

The documented outcome may be Authentic, Not Authentic, or Inconclusive based on the available submitted evidence.

Refunds

What happens if the result is Inconclusive?

An Inconclusive outcome after the permitted additional-photo review receives a full refund under the current Refund Policy.

Reports

Can another person verify my report?

Published reports will have a public verification record showing limited report details without customer identity, payment data, or original photographs.

Privacy

Are submitted photos public?

No. Customer-submitted photographs are stored privately and are not displayed publicly by default.